Política de envío

SHIPPING POLICY

Last Updated: August 19, 2026

At Lumiere Velora, we are committed to providing a smooth and reliable shipping experience for every order.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through:

https://lumierevelora.store/

By placing an order with Lumiere Velora, you acknowledge and agree to the terms of this Shipping Policy, subject to any mandatory consumer rights that may apply to you under applicable law.

1. SHIPPING DESTINATIONS

Lumiere Velora may offer shipping to selected countries and regions.

Our available shipping destinations may include:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Other countries or regions where shipping is available at checkout

Shipping availability may vary depending on:

  • Product availability

  • Shipping carrier coverage

  • Destination

  • Local regulations

  • Customs requirements

  • Product-specific restrictions

  • Logistics and fulfillment conditions

If shipping is not available to your location, the destination may not be available during checkout.

We reserve the right to restrict or suspend shipping to certain destinations when reasonably necessary due to carrier restrictions, legal requirements, customs limitations, or other logistical circumstances.

2. ORDER PROCESSING

Orders are generally processed after payment has been successfully received and the order has passed our normal verification and fulfillment procedures.

Please allow approximately 1–3 business days for order processing before shipment.

Order processing may take longer during:

  • Holidays

  • Sales and promotional periods

  • High-volume periods

  • Product launches

  • Unexpected fulfillment delays

  • Circumstances outside our reasonable control

Order processing time is separate from shipping and transit time.

3. SHIPPING TIMES

After an order has been processed and shipped, estimated delivery times may vary depending on your destination, shipping method, carrier, fulfillment location, customs processing, and other factors.

Typical estimated delivery windows may vary by destination and shipping method.

The delivery estimate shown at checkout, where available, should be considered the most relevant estimate for your order.

Shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control.

4. SHIPPING COSTS

Shipping costs vary depending on:

  • Destination

  • Product

  • Order size

  • Shipping method

  • Carrier

  • Current shipping conditions

Any applicable shipping charges will generally be displayed at checkout before you complete your purchase.

From time to time, Lumiere Velora may offer promotions such as free shipping or reduced shipping rates.

Promotional shipping offers may be subject to specific conditions and may not apply to every destination, product, or order.

5. ORDER TRACKING

When tracking information is available, we may provide a tracking number or tracking link through the email address associated with your order.

Tracking information may take some time to become active after an order has shipped.

Once a package has been transferred to the shipping carrier, tracking information and delivery updates are generally provided by the carrier.

Lumiere Velora is not responsible for temporary inaccuracies, delays, or interruptions in carrier tracking information.

6. DELIVERY ESTIMATES

Delivery estimates are calculated based on normal shipping conditions and are provided for informational purposes.

Actual delivery times may be affected by:

  • Carrier delays

  • Customs processing

  • Weather

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete addresses

  • Remote or rural destinations

  • Transportation disruptions

  • Customs inspections

  • Government restrictions

  • International shipping procedures

  • Other circumstances outside our reasonable control

We cannot guarantee that an order will arrive on a specific date unless expressly stated otherwise.

7. INTERNATIONAL SHIPPING

International orders may be subject to additional requirements depending on the destination country.

International shipments may be delayed by:

  • Customs inspections

  • Import procedures

  • Local postal services

  • Government agencies

  • Carrier limitations

  • Local holidays

  • Import restrictions

  • Incorrect documentation

Lumiere Velora does not control customs authorities, international carriers, or local delivery services.

8. CUSTOMS, DUTIES, TAXES, AND IMPORT FEES

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges may be the responsibility of the customer.

Lumiere Velora does not determine or control the amount of customs duties, taxes, or import fees imposed by local authorities.

If an international shipment is held by customs, the customer may be responsible for providing information or documentation requested by the relevant authorities or carrier.

Customs-related delays are outside our control and may extend the estimated delivery time.

9. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Contact information

If you realize that your shipping information is incorrect, please contact us as soon as possible at:

lumierevelora@gmail.com

We will make reasonable efforts to assist you before your order is shipped.

However, we cannot guarantee that an address can be changed once an order has entered processing or shipment.

If an order is shipped to an incorrect address because incorrect information was provided by the customer, additional shipping costs may apply if a replacement shipment is possible.

10. LOST OR STOLEN PACKAGES

If tracking information indicates that your package was delivered but you cannot locate it, please first:

  1. Check around your delivery location.

  2. Check with household members or neighbors.

  3. Contact the shipping carrier.

  4. Check whether the carrier left the package in a designated location.

If the package still cannot be located, contact us at:

lumierevelora@gmail.com

We may work with the carrier to investigate the delivery.

Where appropriate and permitted by applicable law, we may provide a replacement, refund, or other resolution depending on the circumstances.

However, we cannot guarantee reimbursement for packages that the carrier confirms as successfully delivered.

11. PACKAGES RETURNED TO SENDER

A package may be returned to the sender or fulfillment facility for reasons including:

  • Incorrect address

  • Incomplete address

  • Refusal of delivery

  • Failure to collect the package

  • Customs issues

  • Unpaid applicable import charges

  • Carrier delivery restrictions

  • Other circumstances related to the recipient

If a package is returned to us because of information or actions attributable to the customer, additional shipping costs may apply if another shipment is requested.

If the package cannot reasonably be reshipped, the applicable refund will be handled according to our Return & Refund Policy and applicable law.

12. FAILED DELIVERY ATTEMPTS

Carriers may make multiple delivery attempts depending on the destination and shipping service.

If a carrier requires the recipient to take action to complete delivery, the customer is responsible for following the carrier's instructions where applicable.

Lumiere Velora is not responsible for delays resulting from a customer's failure to respond to delivery notices or complete required delivery procedures.

13. DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package and product as soon as reasonably possible.

We may request:

  • Photographs of the package

  • Photographs of the shipping label

  • Photographs or videos of the damaged product

  • Your order number

  • A description of the damage

Please contact us at:

lumierevelora@gmail.com

Damage claims may be subject to carrier requirements and our Return & Refund Policy.

Nothing in this section limits any rights or remedies available to you under applicable law.

14. MISSING OR INCORRECT ITEMS

If your order arrives with an item missing or you receive an incorrect product, please contact us as soon as reasonably possible.

Please provide:

  • Order number

  • Name

  • Description of the issue

  • Photographs of the package and products received, where appropriate

We will review the issue and, where appropriate, provide a replacement, refund, or other applicable remedy.

15. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at:

lumierevelora@gmail.com

We will attempt to accommodate requests received before the order enters fulfillment or shipment.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

If the order has already shipped, you may need to follow our Return & Refund Policy.

16. SHIPPING DELAYS

Lumiere Velora is not responsible for shipping delays caused by circumstances outside our reasonable control.

Examples may include:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Customs delays

  • Government actions

  • Holidays

  • Transportation disruptions

  • Labor disputes

  • Supply-chain disruptions

  • International events

  • High shipping volumes

  • Technical failures

  • Other unforeseen circumstances

If we become aware of a significant shipping disruption affecting your order, we may provide available information or updates.

17. FORCE MAJEURE

We will not be liable for delays or failures to deliver resulting from events beyond our reasonable control.

Such events may include natural disasters, severe weather, war, terrorism, civil unrest, government restrictions, pandemics, transportation disruptions, customs restrictions, carrier failures, supply-chain disruptions, or other circumstances beyond our reasonable control.

18. DELIVERY TO REMOTE AREAS

Certain remote, rural, military, island, or otherwise difficult-to-service locations may require additional delivery time or shipping charges.

If additional charges are required and are not collected at checkout, we may contact you before fulfillment.

If shipping cannot reasonably be completed to the provided destination, we may cancel the order and issue an appropriate refund, subject to applicable law.

19. SHIPPING PROMOTIONS

From time to time, Lumiere Velora may offer free shipping or other shipping promotions.

Promotional offers may:

  • Apply only to certain products.

  • Apply only to certain countries.

  • Require a minimum order value.

  • Be limited to a specific period.

  • Exclude certain destinations.

  • Be subject to other conditions disclosed at the time of the promotion.

Unless otherwise stated, shipping promotions do not guarantee a specific delivery date.

20. SHIPPING AND RETURNS

Shipping charges associated with returns are governed by our Return & Refund Policy.

For change-of-mind returns, customers may generally be responsible for return shipping costs unless otherwise stated or required by applicable law.

For products confirmed to have been damaged before delivery, defective, or incorrectly shipped due to our error, we may cover reasonable return shipping costs or provide another remedy where appropriate.

Please review our Return & Refund Policy for complete details.

21. CUSTOMER RESPONSIBILITIES

By placing an order, you agree to:

  • Provide accurate shipping information.

  • Monitor available tracking information.

  • Respond to reasonable carrier or customs requests.

  • Pay applicable charges that are your responsibility.

  • Follow applicable import requirements.

  • Be available to receive your package where necessary.

Failure to meet these responsibilities may result in delays, additional charges, or unsuccessful delivery.

Nothing in this section limits any consumer rights that cannot legally be excluded.

22. CONTACT US

If you have questions regarding shipping, delivery, tracking, or an order, please contact us:

Lumiere Velora

Website: https://lumierevelora.store/

Email: lumierevelora@gmail.com

We will do our best to assist you and provide available information regarding your shipment.

Last Updated: August 19, 2026