Política de reembolso
RETURN & REFUND POLICY
Last Updated: August 19, 2026
At Lumiere Velora, we want you to be happy with your purchase. If you are not completely satisfied with your order, we may accept eligible returns in accordance with the terms of this Return & Refund Policy.
This policy applies to purchases made through:
By placing an order with Lumiere Velora, you acknowledge and agree to the terms outlined below, subject always to any mandatory consumer rights that may apply to you under applicable law.
1. RETURN ELIGIBILITY
To be eligible for a return, the following conditions must generally be met:
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The return request must be submitted within 30 days of the date your order was delivered.
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The item must be unused and in its original condition.
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The item must not show signs of use, wear, washing, damage, alteration, or misuse.
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The item must be returned with its original packaging, accessories, components, and included materials, where applicable.
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The item must be adequately packaged to prevent damage during return shipping.
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You must provide your order number or other reasonable proof of purchase.
We reserve the right to refuse a return that does not meet these requirements, to the extent permitted by applicable law.
2. ITEMS THAT CANNOT BE RETURNED
For health, hygiene, safety, or other legitimate business reasons, certain products may not be eligible for return once opened, used, or otherwise compromised.
Unless required otherwise by applicable law, we may refuse returns for items that:
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Have been used or worn.
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Show signs of use or handling beyond what is reasonably necessary to inspect the product.
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Have been washed, cleaned, altered, or modified.
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Are damaged after delivery due to misuse, improper handling, or improper care.
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Are missing original components, accessories, packaging, or materials.
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Have been intentionally damaged.
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Are returned in an unsanitary condition.
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Are not in substantially the same condition in which they were received.
Important: Simply stating that an item is unused does not guarantee approval of a return. Returned items may be inspected before a refund is issued.
If an item shows visible signs of use, wear, damage, washing, alteration, or other conditions that make the item unsuitable for resale, we may reject the return to the extent permitted by applicable law.
3. CHANGE OF MIND RETURNS
If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided that the item satisfies all return requirements in this policy.
The customer may be responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.
Original shipping charges, expedited shipping charges, duties, taxes, or other non-refundable fees may not be refundable unless required by applicable law.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
To help us investigate the issue, we may request:
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Your order number.
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A description of the problem.
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Photographs or videos showing the issue.
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Photographs of the product packaging.
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Other reasonable information necessary to evaluate the claim.
Please contact us before returning a damaged, defective, or incorrect item.
If we determine that the item was damaged before delivery, is defective, or was incorrectly sent due to an error on our part, we may provide an appropriate remedy, which may include:
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A replacement.
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A refund.
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A partial refund.
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A return at our expense.
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Another remedy required by applicable law.
The remedy provided will depend on the circumstances and applicable law.
5. PRODUCTS DAMAGED AFTER DELIVERY
We are not responsible for damage caused after delivery as a result of:
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Improper use.
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Accidental damage.
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Misuse.
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Neglect.
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Improper storage.
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Failure to follow product instructions.
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Unauthorized modifications.
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Normal wear and tear.
Where appropriate, we may request photographs or other information to determine whether damage occurred before or after delivery.
6. HOW TO REQUEST A RETURN
To request a return, contact us at:
Email: lumierevelora@gmail.com
Please include:
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Your full name.
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Order number.
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Product(s) you wish to return.
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Reason for the return.
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Photographs, if relevant.
Do not send an item back before receiving return instructions from us.
Returns sent without prior authorization or without following our return instructions may be refused or may result in delays.
7. RETURN APPROVAL
After receiving your return request, we will review the information provided.
If your return is approved, we will provide instructions regarding where and how to send the product.
Return authorization does not automatically guarantee a refund.
Once the returned item is received, it may be inspected to confirm that it meets the conditions of this policy.
8. RETURN SHIPPING
For eligible change-of-mind returns, the customer is generally responsible for the cost of return shipping unless otherwise stated or required by applicable law.
For products that are confirmed to be defective, damaged before delivery, or incorrectly shipped due to our error, we may cover reasonable return shipping costs or provide another appropriate remedy.
We are not responsible for packages lost or damaged while being returned by the customer unless applicable law requires otherwise.
We strongly recommend using a shipping service that provides tracking and keeping proof of shipment.
9. REFUNDS
Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on:
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The payment provider.
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Your bank or financial institution.
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The payment method used.
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The time required to inspect the returned item.
Lumiere Velora does not control the processing time of third-party financial institutions.
10. PARTIAL REFUNDS
In certain circumstances, a partial refund may be issued where permitted by applicable law.
For example, this may apply when an item has been returned with minor damage, missing components, or other conditions that affect its resale value but do not completely disqualify the return.
Any reduction will be determined based on the condition of the returned product and applicable law.
11. LATE OR MISSING REFUNDS
If you have been notified that your refund has been processed but you have not received it, please:
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Check your bank or payment account.
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Contact your payment provider or bank.
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Allow additional processing time where applicable.
If you have completed these steps and still have not received your refund, contact us at:
12. EXCHANGES
We may offer exchanges for eligible products depending on availability.
If an exchange is requested, the original item must meet the same return requirements described in this policy.
If the requested replacement product is unavailable, we may provide another appropriate remedy, including a refund where applicable.
13. SALE ITEMS AND PROMOTIONAL ITEMS
Unless otherwise stated, sale and promotional items may be subject to the same return requirements as regular-priced items.
Certain promotional, clearance, customized, or otherwise designated products may be final sale where permitted by applicable law.
Any product-specific return restrictions will be disclosed before or at the time of purchase where required.
14. GIFT RETURNS
If an item was purchased as a gift, the original purchaser may be required to initiate the return.
Refunds are generally issued to the original payment method unless otherwise required by applicable law.
15. INTERNATIONAL RETURNS
Customers purchasing from outside the United States are responsible for reviewing any applicable customs, import, tax, and shipping requirements associated with returning an item.
Unless required by applicable law, we are not responsible for:
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Customs duties.
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Import taxes.
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Brokerage fees.
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Currency conversion fees.
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International return shipping costs.
International return instructions may vary depending on the destination country.
16. CUSTOMS, DUTIES, AND TAXES
Depending on the destination country, an order may be subject to customs duties, import taxes, VAT, GST, brokerage charges, or other government fees.
Unless expressly stated otherwise at checkout, these charges may be the responsibility of the customer.
These charges are generally not refundable by Lumiere Velora unless required by applicable law.
17. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
We will attempt to accommodate cancellation requests when possible.
However, an order may not be cancellable once it has entered processing, fulfillment, or shipment.
If an order has already shipped, you may need to follow the applicable return procedure instead.
Nothing in this section limits any cancellation or withdrawal rights that may apply under mandatory consumer protection laws.
18. REFUNDS FOR NON-DELIVERY
If an order is confirmed as lost in transit or otherwise not delivered, please contact us so that we can investigate the shipment.
Depending on the circumstances, carrier information, tracking status, and applicable law, we may provide a replacement, refund, or another appropriate resolution.
A package marked as delivered by the applicable carrier may require additional investigation before a refund or replacement is approved.
19. RETURN ABUSE AND FRAUD
We reserve the right to investigate returns that appear fraudulent, abusive, or inconsistent with this policy.
Examples may include:
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Repeatedly returning used products.
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Returning products that were not purchased from Lumiere Velora.
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Returning different products from those originally purchased.
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Providing false information regarding a return.
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Intentionally damaging products before returning them.
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Attempting to obtain multiple refunds for the same order.
Where permitted by applicable law, we may refuse a return or take other appropriate action in response to suspected fraud or abuse.
20. CONSUMER RIGHTS
This Return & Refund Policy does not limit any mandatory rights or remedies that you may have under the laws of your country, state, or jurisdiction.
Depending on where you live, you may have statutory rights relating to defective, faulty, unsafe, misdescribed, or otherwise non-conforming goods.
Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted.
21. POLICY CHANGES
We may update this Return & Refund Policy from time to time to reflect changes in our business, products, Services, or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our Website after an updated policy is posted constitutes acceptance of the updated policy to the extent permitted by applicable law.
22. CONTACT US
If you have questions regarding returns, refunds, exchanges, or this policy, please contact us:
Lumiere Velora
Website: https://lumierevelora.store/
Email: lumierevelora@gmail.com
Last Updated: August 19, 2026